On-Site HVAC Dispatcher (Contract) – Fast-Paced Team

Aston Carter; Minnesota; On-site; USD 30,000 - 36,000; Full time

Job summary

Aston Carter is seeking a Dispatcher to support a busy HVAC team in Brooklyn Park, MN. This on-site role coordinates calls, schedules, and communication between customers, technicians, and drivers to ensure on-time service and accurate order handling.

You will manage both commercial and residential inquiries, route calls, and assist with order entry during slower periods, contributing to a collaborative, family-like office culture with regular team interaction.

Qualifications

• 1–3 years of experience in a fast-paced customer service environment.
• Proven ability to handle high call volumes while maintaining accuracy and professionalism.
• Strong dispatch, scheduling, or coordination skills, including managing multiple tasks at once.
• Proficiency in data entry with attention to detail and accuracy.
• Clear, confident, and friendly verbal communication skills.
• Customer service mindset with a focus on responsiveness and problem solving.
• Ability to work effectively as part of a collaborative office team.
• Consistent work history without frequent unexplained job changes.

Responsibilities

• Handle inbound calls from commercial clients to track orders, provide project updates, and answer status-related questions.
• Manage inbound calls from residential customers, including inquiries about appointments and service issues.
• Route consumer calls to HVAC technicians and ensure technicians receive accurate information about customer needs.
• Place outbound calls to drivers to confirm their daily schedules and verify their ability to meet commitments communicated to customers.
• Coordinate schedules between drivers, technicians, and customers to maintain on-time appointments and efficient routes.
• Support the order entry team by entering and updating orders accurately when call volume is lower.
• Maintain detailed and accurate records of calls, schedules, and service commitments in the appropriate systems.
• Provide friendly, professional, and timely customer service in a fast-paced environment.
• Collaborate closely with a team of dispatchers and office staff to ensure smooth daily operations.
• Communicate clearly and confidently with customers, technicians, and drivers to resolve questions and issues.
• Adapt quickly to changing priorities, schedules, and customer needs throughout the day.

Skills

Experience 1–3 years

High call volumes

Dispatch / Scheduling

Data entry accuracy

Clear verbal communication

Customer service mindset

Team collaboration

Stable work history

Tools

Scheduling software

Order entry systems

Job description

Aston Carter is seeking a Dispatcher to support a busy HVAC team in Brooklyn Park, MN. This on-site role coordinates calls, schedules, and communication between customers, technicians, and drivers to ensure on-time service and accurate order handling.

You will manage both commercial and residential inquiries, route calls, and assist with order entry during slower periods, contributing to a collaborative, family-like office culture with regular team interaction.