HVAC Dispatcher: Fast-Paced Schedule Master

Adeedo Drains, Plumbing, Heating & Air; El Segundo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Team-oriented culture

Job summary

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA seeks a dispatcher to coordinate HVAC service requests. You will be the communication hub between customers, field technicians, and operations, ensuring timely service and smooth scheduling.

The ideal candidate has 2+ years in dispatching within the HVAC field, strong verbal and written communication, and the ability to handle multiple tasks in a fast-paced environment. Knowledge of Service Titan is a plus, with in-office work expectations.

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinating Service Requests: schedule and dispatch service calls to field technicians.
• Communication Point: act as the main contact for field teams, customers, and management.
• Problem-solving: address inquiries and resolve issues promptly.
• Monitor and Adjust Schedules: make real-time adjustments to optimize operations.
• Record-Keeping: maintain accurate records of service requests and incidents.
• Emergency Response: coordinate emergency response efforts when necessary.
• Resource Allocation: ensure efficient allocation of resources.
• Collaboration: work with other departments to streamline processes.

Skills

Dispatching

HVAC experience

Communication

Problem-solving

Multitasking

Software proficiency

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air in Inglewood, CA seeks a dispatcher to coordinate HVAC service requests. You will be the communication hub between customers, field technicians, and operations, ensuring timely service and smooth scheduling.

The ideal candidate has 2+ years in dispatching within the HVAC field, strong verbal and written communication, and the ability to handle multiple tasks in a fast-paced environment. Knowledge of Service Titan is a plus, with in-office work expectations.