On-Site HOA General Manager — Lead Operations & Growth

FirstService Residential; Ocala (FL); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Job summary

FirstService Residential is seeking an on-site General Manager in Ocala, FL, to lead our entire on-site operation and partner with Regional Directors and the Board of Directors to drive projects and service quality. You will manage staff, oversee construction, ensure contractual obligations are met, and maintain critical reporting through our portal.

The role requires 3+ years in property operations, hospitality, or construction, a Bachelor’s in business, and CAM certification.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor’s degree in business or a related field required.
• State CAM certification/licensure is required.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Property Operations

Hospitality

Construction

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking an on-site General Manager in Ocala, FL, to lead our entire on-site operation and partner with Regional Directors and the Board of Directors to drive projects and service quality. You will manage staff, oversee construction, ensure contractual obligations are met, and maintain critical reporting through our portal.

The role requires 3+ years in property operations, hospitality, or construction, a Bachelor’s in business, and CAM certification.