Help Desk Technician I - Houston | Growth & Benefits

SmartRecruiters, Inc.; Houston (TX); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

401k

Health insurance

Dental

Paid Time Off

Employee Assistance Program (EAP)

Family-friendly work environment

Job summary

USPh (U.S. Physical Therapy) is hiring a Help Desk Technician I for our Houston corporate office. You will provide first-level IT support, handle password resets, basic printer/scanner maintenance and hardware/software repair, and install applications and equipment.

The role requires diagnostic troubleshooting, timely ticketing in ServiceDesk Plus MSP, and occasional hardware deployment to field locations in Houston. Excellent benefits and growth potential accompany this full-time position.

Qualifications

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Document, track, and monitor support requests to ensure a timely resolution.
• Troubleshoot basic networking, software and hardware issues.

Responsibilities

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot various applications and computer equipment.
• Respond to telephone calls and emails for technical support efficiently and effectively.
• Document, track, and monitor support requests to ensure a timely resolution.
• Escalate complex issues to the Service Desk Team Lead as needed.
• Ship and receive equipment to and from employees and partnerships.
• Image and deploy computers to the field and local Houston location.
• Process requests in ManageEngine ServiceDesk Plus MSP, assign to proper queues.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects.

Skills

Technical support

Hardware & software repair

Printer/scanner maintenance

Password resets

Networking troubleshooting

Windows 11 Professional

MacBook/iPad troubleshooting

Microsoft 365 apps

Remote support over phone

Tools

ManageEngine ServiceDesk Plus MSP

Job description

USPh (U.S. Physical Therapy) is hiring a Help Desk Technician I for our Houston corporate office. You will provide first-level IT support, handle password resets, basic printer/scanner maintenance and hardware/software repair, and install applications and equipment.

The role requires diagnostic troubleshooting, timely ticketing in ServiceDesk Plus MSP, and occasional hardware deployment to field locations in Houston. Excellent benefits and growth potential accompany this full-time position.