On-Site Helpdesk Technician – IT Support & Setup

Connecticut Housing Finance Authority; Rocky Hill (CT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work schedule

Tuition reimbursement

Pension plan

Paid time off

Job summary

Connecticut Housing Finance Authority (CHFA) seeks a Helpdesk Technician to deliver Level 1 IT support on-site in Rocky Hill, CT. You will handle hardware, software, and mobile device issues, set up and relocate equipment, and assist with inventory.

The role requires a technical program or CompTIA A+ or equivalent, solid Windows knowledge, and clear communication. You will document requests and escalate complex problems to senior staff as needed.

Qualifications

• Graduate of a technical or vocational program in computer technology, OR a current CompTIA A+ certification (or equivalent IT certification), OR an equivalent combination of education and experience.
• Working knowledge of Windows operating systems, Microsoft Office productivity software, and basic network connectivity.
• Strong organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to document help desk requests accurately and concisely.

Responsibilities

• Respond to user requests received by phone, email, help desk portal, or in person; document each request and track it through resolution.
• Diagnose and resolve routine hardware, software, and network connectivity issues using standard diagnostic tools; escalates more complex issues to senior IT staff.
• Prioritize incoming requests according to established guidelines and keep users informed of status and next steps.
• Reset and unlock passwords for locked-out users.
• Set up desktops, laptops, monitors, docking stations, printers, and peripherals for new and existing users, including installing standard applications and configuring user settings.
• Re-image or rebuild PCs using the standard image and install standard, approved applications and updates.
• Configure laptops and mobile devices for remote work, including authentication methods, and enroll in the CHFA MDM console.
• Install and secure network and power cabling at workstations and in work areas.
• Move, install, and relocate workstations, printers, battery backups (UPS), and other IT equipment as workspaces change.
• Set up and configure iPhones and iPads for new and existing users.
• Tag new equipment, update inventory records for new and transferred equipment, and assist with maintaining the IT hardware inventory.
• Track and monitor shared assets and consumables, such as loaner laptops, projectors, and toner.

Skills

Windows OS

Troubleshooting

Communication

Documentation

Education

Technical or vocational program in computer technology

Tools

MDM

Ticketing systems

iPhone/iPad setup

Job description

Connecticut Housing Finance Authority (CHFA) seeks a Helpdesk Technician to deliver Level 1 IT support on-site in Rocky Hill, CT. You will handle hardware, software, and mobile device issues, set up and relocate equipment, and assist with inventory.

The role requires a technical program or CompTIA A+ or equivalent, solid Windows knowledge, and clear communication. You will document requests and escalate complex problems to senior staff as needed.