IT Help Desk Specialist - Remote & On-Site Support

Ventures Unlimited Inc; Hartford (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Ventures Unlimited Inc in Hartford, Connecticut, is seeking a Help Desk Support Technician. The role requires providing Level 1 Help Desk support and troubleshooting hardware and software issues while ensuring excellent customer service for agency end users.

Candidates should have a minimum of 1 year of experience in support services, proficiency with Microsoft applications, and strong communication skills. Support will involve user account administration and working in Windows environments.

Qualifications

• Minimum 1 year of experience providing Help Desk or Desktop Support services.
• Experience with PC hardware and software installation.
• Ability to work independently and as part of a team.

Responsibilities

• Provide Level 1 Help Desk support via telephone, remote access, and in-person assistance.
• Troubleshoot hardware, software, and user account issues.
• Deliver excellent customer service while supporting agency end users.

Skills

Help Desk support

Customer service

Communication skills

Troubleshooting

Tools

Microsoft Active Directory

Microsoft Office

Windows 10

Windows 11

Office 365

Job description

Ventures Unlimited Inc in Hartford, Connecticut, is seeking a Help Desk Support Technician. The role requires providing Level 1 Help Desk support and troubleshooting hardware and software issues while ensuring excellent customer service for agency end users.

Candidates should have a minimum of 1 year of experience in support services, proficiency with Microsoft applications, and strong communication skills. Support will involve user account administration and working in Windows environments.