IT Help Desk Specialist - Level 1 (On-Site & Remote)

Noesis Group Inc.; Carlsbad (CA); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully paid medical and dental

Matching 401K plan

Generous Paid Time Off

$5,000 annual training budget

Résumé du poste

Noesis Group Inc. is seeking a full-time IT Help Desk Support Level 1 in Carlsbad, California. The role involves providing on-site technical support to clients, resolving a wide range of technology issues, and offering excellent customer service. Ideal candidates should have broad experience in hardware and software support, strong communication skills, and the ability to learn new technologies quickly. This position comes with comprehensive benefits including paid medical and dental, a matching 401K plan, and a generous Paid Time Off policy.

Qualifications

• Broad hardware and software support experience.
• Ability to build and maintain supportive relationships.
• Excellent communication and customer service skills.
• Ability to learn new technologies quickly.

Responsabilités

• Provide on-site technical support for clients.
• Identify, research, and resolve technical issues.
• Serve as the first point of contact for technical support.

Connaissances

Customer service skills

Technical writing and documentation

Analytical and deductive reasoning

Technical support for PC and Mac

Formation

4-Year college degree or equivalent experience

Information Technology certifications

Outils

Microsoft Office suite

Microsoft’s operating systems

Description du poste

Noesis Group Inc. is seeking a full-time IT Help Desk Support Level 1 in Carlsbad, California. The role involves providing on-site technical support to clients, resolving a wide range of technology issues, and offering excellent customer service. Ideal candidates should have broad experience in hardware and software support, strong communication skills, and the ability to learn new technologies quickly. This position comes with comprehensive benefits including paid medical and dental, a matching 401K plan, and a generous Paid Time Off policy.