Helpdesk Support Specialist — Contract

OLSA Resources, Inc.; Las Vegas (NV); On-site; USD 17,151; Part time

Job summary

A distribution company in Las Vegas is seeking a Helpdesk Support Representative for a 9-month contract role. This position involves handling technical inquiries from customers, determining issues, and following approved troubleshooting procedures. Candidates should possess a High School Diploma or GED, exhibit good typing and communication skills, and be legally authorized to work in the US. Flexibility in work hours, including weekends and holidays, is required.

Qualifications

• High School Diploma or GED required.
• Legal authorization to work in the US is essential.
• Flexibility to work any shift, including weekends and holidays.

Responsibilities

• Handle incoming calls from customers about technical issues.
• Ask probing questions to identify root causes and follow troubleshooting procedures.
• Utilize HDFS for tracking and monitoring case status.

Skills

Good typing skills

Good written and oral communication skills

Education

High School Diploma or GED

Job description

A distribution company in Las Vegas is seeking a Helpdesk Support Representative for a 9-month contract role. This position involves handling technical inquiries from customers, determining issues, and following approved troubleshooting procedures. Candidates should possess a High School Diploma or GED, exhibit good typing and communication skills, and be legally authorized to work in the US. Flexibility in work hours, including weekends and holidays, is required.