IT Technician — Onsite Help Desk & MSP Support

Ppcentralcoast; Santa Barbara (CA); On-site; USD 3,320,000 - 4,728,000; Full time

Benefits offered by this job

Bilingual pay differential

Job summary

PPCCC in California's Central Coast seeks an IT Technician to deliver first-level support for staff, troubleshoot hardware, software, accounts, printers, and network issues, and document every request. You will work with the MSP to resolve incidents and report to the Director of IT & Compliance.

Responsibilities include onsite support across PPCCC locations, asset tracking, device preparation, onboarding/offboarding, and creating end-user guides.

Qualifications

• High school diploma or equivalent required; IT knowledge or coursework preferred.
• Strong customer service skills and ability to communicate clearly.
• Ability to document support requests and follow procedures.
• Willingness to travel within PPCCC region.

Responsibilities

• Provide first-level IT support to staff in person, by phone, and email.
• Troubleshoot routine hardware, software, and network issues and log tickets.
• Coordinate with MSP to resolve complex problems.
• Prepare workstations and related equipment for onboarding and onboarding.
• Develop end-user help sheets and FAQs.

Skills

Desktop hardware

Customer service

Communication skills

Documentation

Team collaboration

Attention to detail

Technical aptitude

Education

High school diploma or equivalent

Info tech coursework

Tools

Windows OS

Microsoft 365

VPN access

Help desk software

Job description

PPCCC in California's Central Coast seeks an IT Technician to deliver first-level support for staff, troubleshoot hardware, software, accounts, printers, and network issues, and document every request. You will work with the MSP to resolve incidents and report to the Director of IT & Compliance.

Responsibilities include onsite support across PPCCC locations, asset tracking, device preparation, onboarding/offboarding, and creating end-user guides.