On-Site Help Desk & IT Support Technician

STI; Golden (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

STI in Golden, CO is seeking a Help Desk Technician to provide on-site IT support for a 12+ month assignment. The role covers responding to calls and emails, troubleshooting hardware and software, and maintaining user accounts and devices in a fast-paced environment.

The ideal candidate will be proficient with Windows, Linux, and iOS, and able to manage tickets efficiently while delivering excellent customer service. On-site work with shift flexibility is required during training and ramp-up.

Qualifications

• Experience working in a help desk environment.
• Flexibility to work a variety of shifts with minimal notice.
• Must have reliable transportation.
• Must be able to pass a background check.
• Proficiency with Windows, Linux, and IOS computers.
• Excellent oral and written communication skills.
• Detail oriented and highly organized to keep tickets in order.
• Ability to remain calm and professional in stressful situations.
• Resourcefulness and quick-thinking to troubleshoot new devices and systems.

Responsibilities

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved.
• Document customer interactions.
• Resolve customer reported issues.
• Escalate unresolved issues to the next Tier.
• Install, make changes and repair computer hardware and software.
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Assist with onboarding and offboarding of new or outgoing users.
• Install, configure, maintain and upgrade PC software.
• Tier 1 Networking and troubleshooting as well as support.

Skills

Windows OS

Linux OS

iOS

Customer service

Communication skills

Ticketing systems

Tools

Manage Engine

Job description

STI in Golden, CO is seeking a Help Desk Technician to provide on-site IT support for a 12+ month assignment. The role covers responding to calls and emails, troubleshooting hardware and software, and maintaining user accounts and devices in a fast-paced environment.

The ideal candidate will be proficient with Windows, Linux, and iOS, and able to manage tickets efficiently while delivering excellent customer service. On-site work with shift flexibility is required during training and ramp-up.