Help Desk Technician: On-Site User Access & Support

STI; Middletown (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

STI in Connecticut is seeking a Help Desk Technician to deliver level one IT support onsite in Middletown, CT, with telephone and remote-control assistance. The role includes processing agency user forms and ensuring accuracy of records. Strong customer service and attention to detail are required.

The position requires familiarity with Windows 10/11, Office 365, and Active Directory, with a home location at the Hartford central office and a standard 40-hour workweek, Monday–Friday.

Qualifications

• End user support experience (face to face and via phone)
• Excellent customer service skills
• PC hardware and software installation proficiency

Responsibilities

• Provide level one technical support via telephone and remote control.
• Process and maintain DCF user administration forms, verify completeness and assist with accounts.
• Follow agency procedures for creating and modifying user accounts; interact with other state agencies as needed

Skills

End user support

Customer service

PC hardware & software installation

Tools

Microsoft Active Directory

Windows 10/11

Office 365

Device Management & Imaging

Job description

STI in Connecticut is seeking a Help Desk Technician to deliver level one IT support onsite in Middletown, CT, with telephone and remote-control assistance. The role includes processing agency user forms and ensuring accuracy of records. Strong customer service and attention to detail are required.

The position requires familiarity with Windows 10/11, Office 365, and Active Directory, with a home location at the Hartford central office and a standard 40-hour workweek, Monday–Friday.