On-Site Hearing Care & Appointment Coordinator

NationsBenefits; Tarentum (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser, engage customers, educate about hearing wellness, schedule appointments, and support growth through community outreach and customer relationship building.

This on-site role at Sam's Club Hearing Aid Center in Scarborough, ME emphasizes product knowledge, setting tests, outbound calling, and promoting additional products to drive sales while serving members.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

PC hardware

Software knowledge

Communication skills

Appointment scheduling

Scheduling software

Education

High school diploma or equivalent

Job description

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser, engage customers, educate about hearing wellness, schedule appointments, and support growth through community outreach and customer relationship building.

This on-site role at Sam's Club Hearing Aid Center in Scarborough, ME emphasizes product knowledge, setting tests, outbound calling, and promoting additional products to drive sales while serving members.