Hearing Center Ambassador & Patient Care Navigator

NationsBenefits, LLC; Cicero (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

NationsBenefits is hiring a Hearing Ambassador for an on-site role at Sam's Club Hearing Aid Center in Cicero, IL. The ambassador will engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach and customer relationships.

Responsibilities include outbound calling, achieving daily test bookings, and promoting non-hearing aid products. The role emphasizes field activity and in-club engagement to drive testing and sales.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational and problem-solving abilities.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing aid products when Members do not have hearing loss.
• Aim for a 50% increase in non-hearing aid product sales.
• Learn and use the handheld screener as an intercepting tool to get qualified leads, where state regulations allow.
• Assist in calling past tested Members for scheduling return visits.
• Promote the HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service experience

Sales experience

Retail experience

Communication skills

Appointment scheduling

Education

High school diploma

Tools

Scheduling software

PC hardware & software basics

Job description

NationsBenefits is hiring a Hearing Ambassador for an on-site role at Sam's Club Hearing Aid Center in Cicero, IL. The ambassador will engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach and customer relationships.

Responsibilities include outbound calling, achieving daily test bookings, and promoting non-hearing aid products. The role emphasizes field activity and in-club engagement to drive testing and sales.