On-Site Healthcare Support Specialist

Sharecare, Inc.; Milwaukee (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

Sharecare, Inc. is seeking an On-Site Customer Service Representative to support Milwaukee-area members and providers, answering calls and emails, entering data, and delivering courteous, accurate service in a fast-paced medical context.

This full-time, in-house role requires HIPAA awareness, strong communication, and teamwork, with a focus on problem resolution and adherence to program guidelines. Local candidates preferred for on-site work in Milwaukee.

Qualifications

• Prior customer service experience is preferred and helpful.
• Knowledge of medical records and ROI basics is advantageous.
• Familiarity with HIPAA regulations is preferred.

Responsibilities

• Identify caller needs and prioritize questions and concerns.
• Provide accurate information about Sharecare programs and services.
• Record communications accurately using the computerized system.
• Escalate issues as needed and follow up on resolutions.

Skills

Great communication skills

Multi-task

Teamwork

Customer service experience

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare, Inc. is seeking an On-Site Customer Service Representative to support Milwaukee-area members and providers, answering calls and emails, entering data, and delivering courteous, accurate service in a fast-paced medical context.

This full-time, in-house role requires HIPAA awareness, strong communication, and teamwork, with a focus on problem resolution and adherence to program guidelines. Local candidates preferred for on-site work in Milwaukee.