Milwaukee On-Site Healthcare CSR

Sharecare Operating Company, Inc.; Milwaukee (WI); On-site; USD 32,000 - 44,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to join our Milwaukee on-site team. You will answer inbound calls from members and providers, input data, and provide courteous service while using our computerized tracking system.

Responsibilities include resolving routine issues, educating callers on program benefits, and meeting call center metrics in a fast-paced healthcare environment in Milwaukee, WI.

Qualifications

• High School Diploma is required.
• Prior experience in a customer service related field preferred.
• Great communication skills required.
• Must be able to multi-task.
• Must have medical records experience and knowledge of key elements of a valid ROI request.
• Understanding of HIPAA regulations preferred.
• General working knowledge of Microsoft Word & Outlook.
• Computer keyboard proficiency and internet navigation skills required.
• Ability to work effectively with others in a team environment.
• Ability to thrive in a fast-growing always changing environment.
• Local to Milwaukee, WI.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to join our Milwaukee on-site team. You will answer inbound calls from members and providers, input data, and provide courteous service while using our computerized tracking system.

Responsibilities include resolving routine issues, educating callers on program benefits, and meeting call center metrics in a fast-paced healthcare environment in Milwaukee, WI.