Onsite IT Support Engineer II: Hands-On, Client-Facing

Blue Alliance; Jackson (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Standard benefits package

9 paid holidays

401K with match

Medical, vision and dental insurance

Life and disability insurance

Cell phone stipend

3 weeks PTO

Job summary

Path Forward IT, a Blue Alliance company, seeks an Onsite Support Engineer II to be the front line of client IT support, working 100% onsite at assigned locations. You will troubleshoot issues, document progress, and uphold SLAs while coordinating with vendors when needed.

You’ll join a nationwide MSP with enterprise-scale environments, collaborating with a team of IT professionals and supporting healthcare clients.

Qualifications

• Experience providing on-site IT support at client locations.
• Ability to document work in a ticketing system as tasks are completed.
• Strong communication for remote and in-person support.
• Willingness to travel between client buildings.

Responsibilities

• Resolve technical issues at client sites via ticketing or phone queue.
• Escalate from Level I as defined.
• Maintain IT environments documentation in IT Glue.
• Remote diagnostics and on-site fixes.
• Manage SLAs and customer walk-throughs.

Skills

VMware/Hyper-V

Windows Server

Networking

IT Glue

Ticketing system

Onsite support

Tools

IT Glue

Ticketing system

Job description

Path Forward IT, a Blue Alliance company, seeks an Onsite Support Engineer II to be the front line of client IT support, working 100% onsite at assigned locations. You will troubleshoot issues, document progress, and uphold SLAs while coordinating with vendors when needed.

You’ll join a nationwide MSP with enterprise-scale environments, collaborating with a team of IT professionals and supporting healthcare clients.