On-Site Healthcare IT Systems Coordinator

Symbiotic Services; Atlanta (GA); On-site; USD 60,000 - 86,000; Full time

Job summary

Symbiotic Services, LLC in Atlanta, GA is seeking a proactive Systems Coordinator to support daily clinical and administrative operations. The role entails Level 1/2 help desk tasks, onboarding/offboarding, and liaison with IT vendors.

The ideal candidate will be technically capable, service-oriented, and able to take ownership of technology challenges in a fast-paced healthcare environment. On-site, full-time position in the Atlanta area.

Qualifications

• Experience providing Level 1 and Level 2 IT help desk or desktop support.
• Experience managing user accounts, passwords, MFA, and access permissions.
• Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
• Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
• Ability to work independently, prioritize competing requests, and follow issues through to resolution.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).
• Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
• Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
• Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
• Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
• Provide user support and basic administration for M-Files or comparable document management platforms.
• Research and recommend VPN, remote access, and remote monitoring solutions.
• Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
• Develop and document technical procedures and troubleshooting guides.
• Provide training and ongoing technical assistance to employees.
• Identify opportunities to improve technology processes, efficiency, and overall system reliability.

Skills

Help desk support

User account management

MFA administration

Hardware troubleshooting

Vendor coordination

Technical documentation

Customer service

Independent work

Tools

M-Files

Adobe Acrobat

VPN

Remote monitoring tools

EHR/PM platforms (athenahealth)

Job description

Symbiotic Services, LLC in Atlanta, GA is seeking a proactive Systems Coordinator to support daily clinical and administrative operations. The role entails Level 1/2 help desk tasks, onboarding/offboarding, and liaison with IT vendors.

The ideal candidate will be technically capable, service-oriented, and able to take ownership of technology challenges in a fast-paced healthcare environment. On-site, full-time position in the Atlanta area.