On-Site Healthcare IT Field Technician

Ovation Healthcare; Greensboro (NC); Sur place; USD 49 000 - 69 000; Plein temps

Avantages offerts par ce poste

Comprehensive health and wellness bene

401(k) plan with employer match

Paid time off

Résumé du poste

Ovation Healthcare in Greensboro, NC is seeking an IT Field Services Technician to deliver on-site technical support across a hospital and clinics. You will resolve hardware/software issues, manage ServiceNow tickets, and support daily operations.

This role requires a reliable, customer-focused individual who can travel between facilities, participate in an on-call rotation, and assist with IT projects and deployments while maintaining high service standards.

Qualifications

• Minimum of one year of IT technical support experience.
• Must reside within the Greensboro, North Carolina area or surrounding communities.
• Must be available to participate in an established on-call rotation.

Responsabilités

• On-site technical support at an assigned hospital location and clinics.
• Manage ServiceNow tickets daily, with documentation and timely resolution.
• Conduct on-site rounds and proactively identify technology issues and IT needs.
• Assist with IT projects, deployments, upgrades, and implementations as assigned.
• Provide after-hours technical support during on-call rotation.

Connaissances

IT support experience

Customer service

Communication skills

Outils

ServiceNow

Description du poste

Ovation Healthcare in Greensboro, NC is seeking an IT Field Services Technician to deliver on-site technical support across a hospital and clinics. You will resolve hardware/software issues, manage ServiceNow tickets, and support daily operations.

This role requires a reliable, customer-focused individual who can travel between facilities, participate in an on-call rotation, and assist with IT projects and deployments while maintaining high service standards.