Remote Field Services Supervisor – Healthcare Tech Lead

Ovation Healthcare; Greensboro, Winston-Salem, High Point (NC, NC, NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ovation Healthcare in Greensboro, NC is seeking a Field Services Supervisor to oversee the Field Services team and ensure effective technical support for hospital staff across hardware, software, endpoints, and infrastructure.

You will lead, coach and develop Field Services Specialists, monitor SLA adherence, coordinate onsite and remote work, and drive process improvements to raise service quality and end-user satisfaction.

Qualifications

• Associates Degree Preferred.

Responsibilities

• Oversee daily field operations and support across hospital sites.
• Recruit, onboard, and develop Field Services staff.
• Maintain training materials and operational standards.
• Monitor SLAs, ticket queues, and customer service quality.
• Coordinate onsite service requests, installations, and moves.
• Ensure accurate documentation in ServiceNow or equivalent system.

Education

Associates Degree Preferred

Job description

Ovation Healthcare in Greensboro, NC is seeking a Field Services Supervisor to oversee the Field Services team and ensure effective technical support for hospital staff across hardware, software, endpoints, and infrastructure.

You will lead, coach and develop Field Services Specialists, monitor SLA adherence, coordinate onsite and remote work, and drive process improvements to raise service quality and end-user satisfaction.