Onsite IT Field Technician II — Healthcare Clinics

OneOncology; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

OneOncology seeks a Field Support Technician II to deliver onsite IT support for our North Florida practices, based in Jacksonville. You will own day-to-day tech health, troubleshoot hardware and software, and coordinate with centralized IT teams to keep clinicians productive.

Ideal candidates have 3+ years in IT support, strong customer service, and experience with Windows endpoints, ticketing systems, and healthcare tech such as EMR.

Qualifications

• Requires a high school diploma or GED, college degree preferred.
• 3+ years of IT support or field technician experience.
• Experience resolving onsite hardware, software, and networking issues.
• Proficiency with Windows endpoints and standard business apps.
• Familiarity with ServiceNow, NinjaOne, Okta, M365, Aruba wireless, and EMR support preferred.
• Certifications such as A+, Network+, ITIL preferred.

Responsibilities

• Manage onsite ticket queue for the assigned practice and handle scheduled and walk-up requests.
• Independently resolve hardware, software, connectivity, and peripheral issues onsite.
• Fulfill IT requests including new-hire setups, moves/adds/changes, and printer support.
• Own the physical technology environment of the site including cabling, switches, and UPS checks.
• Support practice hardware that cannot be serviced remotely (label printers, sign pads, kiosks, etc.).
• Serve as the onsite point of contact for practice leadership and provide status updates.
• Coordinate and escort onsite vendors and provide hands-on support as needed.
• Proactively identify technology issues on the practice floor and address them.
• Assist with small rollouts, hardware refreshes, and lifecycle planning.
• Collaborate with centralized Service Desk on escalations and hand-offs.
• Maintain practice documentation in knowledge bases (IT Glue).
• Participate in hardware onboarding/offboarding and inventory records.
• Occasional travel to other practice sites as needed.

Skills

Windows endpoints

Remote support

Customer service

HIPAA awareness

Discretion in clinical setting

Education

High school diploma or GED

College degree preferred

Tools

ServiceNow

NinjaOne

Okta

Microsoft 365

Aruba wireless

EMR support

Job description

OneOncology seeks a Field Support Technician II to deliver onsite IT support for our North Florida practices, based in Jacksonville. You will own day-to-day tech health, troubleshoot hardware and software, and coordinate with centralized IT teams to keep clinicians productive.

Ideal candidates have 3+ years in IT support, strong customer service, and experience with Windows endpoints, ticketing systems, and healthcare tech such as EMR.