Clinical IT Field Technician — Onsite & Remote Support

Optum; City of Middletown (NY); Hybrid; USD 40,000 - 72,000; Full time

Job summary

Optum is seeking a Care Field Services Technician to support and manage day-to-day on-site IT operations for clinical locations and providers. The role is field-based, requiring hands-on hardware/software support, ticketing (ServiceNow), and collaboration with clinical teams to keep technology ready for care delivery.

The position emphasizes white-glove end-user support, travel to clinics as needed, and participation in project work related to clinic IT readiness and deployments.

Qualifications

• 3+ years of technical support experience.
• Experience supporting end users in person and via ticketing systems.
• Diagnostics and resolution of hardware, software, OS, and network issues.
• Access to reliable transportation.

Responsibilities

• Manage day-to-day IT support operations at clinical locations using ServiceNow; travel to clinics as needed.
• Provide on-site support for providers and clinical staff.
• Deliver white-glove end-user support, onboarding, hardware installation, and issue resolution.
• Triage clinical-location escalations and coordinate with escalation teams.
• Troubleshoot hardware, software, OS, applications, and network configurations; replace parts as needed.
• Adapt to new technologies and evolving support processes; aid users through tech changes.

Skills

Field Services Support

ITSM/ServiceNow

Endpoint & Hardware

Applications & Vendor Software

Network Connectivity

Clinical Technology Readiness

Tools

Certifications (see Preferred)

Job description

Optum is seeking a Care Field Services Technician to support and manage day-to-day on-site IT operations for clinical locations and providers. The role is field-based, requiring hands-on hardware/software support, ticketing (ServiceNow), and collaboration with clinical teams to keep technology ready for care delivery.

The position emphasizes white-glove end-user support, travel to clinics as needed, and participation in project work related to clinic IT readiness and deployments.