On-Site Healthcare IT & End-User Support Specialist

Good Samaritan Society; Fargo (ND); Hybrid; USD 33,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Sanford Health in Fargo, ND is seeking an on-site IT Support Specialist to assist guests and employees with technology needs. You will troubleshoot devices, install updates, and provide friendly, customer-focused service in a busy clinical and non-clinical environment.

The role emphasizes problem solving, strong communication, and the ability to work across departments, with responsibilities spanning healthcare facilities, patient rooms, and emergency departments.

Qualifications

• Associate's degree required; in lieu of education, 3 years of applicable experience in customer service and technology may be considered.
• 2 years of experience in technical support or customer service preferred.
• Valid Driver’s License required with a good driving record.

Responsibilities

• Provide on-site IT support to guests, patients and staff across departments.
• Troubleshoot devices, replace company devices when needed and advise on best practices.
• Communicate effectively across generations and roles to resolve issues quickly.
• Support networking and technology systems in clinical and non-clinical areas.

Skills

Customer service

Communication

Problem solving

End-user computing

Device setup

Education

Associate's degree

Tools

Windows OS

Hardware troubleshooting

Mobile device support

Job description

Sanford Health in Fargo, ND is seeking an on-site IT Support Specialist to assist guests and employees with technology needs. You will troubleshoot devices, install updates, and provide friendly, customer-focused service in a busy clinical and non-clinical environment.

The role emphasizes problem solving, strong communication, and the ability to work across departments, with responsibilities spanning healthcare facilities, patient rooms, and emergency departments.