On-Site Healthcare Customer Success Associate - Entry Level

Trucare

Bermuda Dunes (CA)

On-site

USD 27,000 - 35,000

Full time

14 days+

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Job summary

Trucare in Bermuda Dunes, CA is hiring a Customer Success Associate for a full-time, on-site role in the Hospital/Health Care industry. This entry-level position helps patients and partners maximize our services while building a healthcare career.

As a Customer Success Associate, you will be the main contact for clients, understand their needs, resolve questions, and ensure a positive experience at every stage. You will collaborate with cross-functional teams to drive satisfaction and growth.

Qualifications

High school diploma or equivalent; associate or bachelor’s degree is a plus.
Entry-level experience in customer service, client support, or healthcare setting.
Excellent verbal and written communication skills.
Familiarity with HIPAA regulations or medical billing processes is preferred.

Responsibilities

Serve as a primary point of contact for customers and inquiries in a timely manner.
Build and maintain strong, trust-based relationships with clients and healthcare partners.
Guide customers through service onboarding, processes, and available resources.
Identify customer needs and recommend appropriate solutions or next steps.
Document customer interactions accurately in internal systems and CRM tools.
Collaborate with internal teams to resolve issues and improve the customer experience.
Monitor customer feedback and share insights to support service improvements.
Follow healthcare compliance standards and maintain strict confidentiality of customer information.