On-Site Guest Experience Lead — Hospitality & Reservations

Choosegulfcoast; Siesta Key (FL); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Gulf Coast Property Management (GCPM) is seeking a Front Office Hero to provide expert guest service onsite at Gulf & Bay Club Bayside in Siesta Key. You will welcome guests, manage reservations, and coordinate with property managers to ensure smooth stays.

Ideal candidates have 5+ years in hospitality or guest services, strong communication skills, and proficiency with reservation systems. This is a full-time, on-site role based in Siesta Key, FL with a customer-centric focus.

Qualifications

• 5+ years of proven experience in Hospitality, Customer Service, or Reservation Management.
• Strong communication and interpersonal skills for guest interactions.
• Proficient in Microsoft Office and reservation systems.

Responsibilities

• Create exceptional moments through service, communication, and follow-through.
• Be the first warm welcome and trusted point of contact for guests, owners, vendors, and team members.
• Guide guests through the reservation process with confidence and hospitality.
• Coordinate reservation details with property managers to ensure a seamless guest experience.

Skills

Hospitality experience

Customer service

Reservation management

MS Office

Tools

Streamline

Job description

Gulf Coast Property Management (GCPM) is seeking a Front Office Hero to provide expert guest service onsite at Gulf & Bay Club Bayside in Siesta Key. You will welcome guests, manage reservations, and coordinate with property managers to ensure smooth stays.

Ideal candidates have 5+ years in hospitality or guest services, strong communication skills, and proficiency with reservation systems. This is a full-time, on-site role based in Siesta Key, FL with a customer-centric focus.