Resort Front Desk Pro - Reservations & Guest Service (PT)

Gulf-Coast-Property-Management-1; Sanibel (FL); On-site; USD 28,000 - 34,000; Part time

Job summary

Gulf Coast Property Management on Sanibel Island, FL seeks a friendly Front Office Hero to support vacation rental reservations, guest services, and admin tasks. This on-site, part-time role covers Thursday, Friday and Saturday, 9:00am–5:00pm, with an hourly range of $20–$25 at Sandalfoot Resort.

You will respond to inquiries, confirm bookings, coordinate availability and rates with managers, process work orders, and maintain records.

Qualifications

• 2+ years of proven experience in Hospitality, Customer Service, or Reservation Management.
• Valid Florida Driver’s license with clean driving record.
• Proficient in Microsoft Office and basic tech skills.
• Experience with Streamline is a plus.

Responsibilities

• Respond promptly and professionally to reservation inquiries via phone, email, and in-person.
• Work with guests to confirm their reservations.
• Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.
• Provide Exceptional Customer Service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
• Assist guests with pre-arrival preparations, including directions, check-in instructions, and recommendations for local attractions, and amenities.
• Promptly open and follow up on work orders for guests that walk into the office with issues.
• Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
• Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
• Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.
• Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
• Identify opportunities to upsell additional services, amenities, or upgrades to enhance quest experiences and increase revenue.
• Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.
• Other duties may be assigned as this is an ever-changing industry.

Skills

Hospitality experience

Customer service

Reservation management

Microsoft Office

Streamline

Tools

Streamline

Job description

Gulf Coast Property Management on Sanibel Island, FL seeks a friendly Front Office Hero to support vacation rental reservations, guest services, and admin tasks. This on-site, part-time role covers Thursday, Friday and Saturday, 9:00am–5:00pm, with an hourly range of $20–$25 at Sandalfoot Resort.

You will respond to inquiries, confirm bookings, coordinate availability and rates with managers, process work orders, and maintain records.