Guest Experience Specialist

Better Talent; Gulf Breeze (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Life insurance

Retirement benefits

PTO / Paid time off

Commuting/travel assistance

Flexible work schedules

Employee recognition programs

Recreation activities / Food & coffee

Disability insurance

Job summary

Better Talent is seeking a friendly Guest Service Agent to welcome vacationers along Florida's Gulf Coast. You will be the main point of contact, coordinating arrivals, stays, and departures with guests and internal teams.

Responsibilities include handling inquiries across phone, email, and booking platforms, processing reservations, and ensuring smooth check-in experiences. The role requires excellent communication, organization, and a calm, proactive approach.

Qualifications

• Previous experience in hospitality, customer service, or vacation rental management preferred.
• Strong communication skills (verbal and written).
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and/or property management systems.
• Ability to work flexible hours, including weekends and holidays.
• Calm under pressure and able to manage multiple tasks simultaneously.

Responsibilities

• Guest Communication: Respond promptly and professionally to guest inquiries via phone, email, messaging platforms, and internal systems.
• Reservation Management: Process bookings, cancellations, and modifications across multiple platforms.
• Pre-Arrival Coordination: Ensure all check-in details, property access instructions, and amenities are communicated clearly to guests before arrival.
• Check-In/Check-Out Support: Provide real-time support during guest arrivals and departures, resolving any issues that arise.
• Issue Resolution: Address guest concerns, maintenance requests, or complaints efficiently, escalating to the appropriate team when needed.
• Internal Coordination: Collaborate with housekeeping, maintenance, and operations teams to ensure properties are clean, well-stocked, and ready for guest stays.
• Documentation & Reporting: Maintain accurate records of guest interactions, issues, and property statuses in company systems.
• Quality Assurance: Monitor and respond to guest feedback and reviews, identifying areas for improvement.

Skills

Strong communication

Organizational skills

Hospitality experience

Microsoft Office / PMS

Flexible hours

Calm under pressure

Tools

Microsoft Office

Job description

Better Talent is seeking a friendly Guest Service Agent to welcome vacationers along Florida's Gulf Coast. You will be the main point of contact, coordinating arrivals, stays, and departures with guests and internal teams.

Responsibilities include handling inquiries across phone, email, and booking platforms, processing reservations, and ensuring smooth check-in experiences. The role requires excellent communication, organization, and a calm, proactive approach.