On-Site General Manager

Inframark; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Inframark is seeking an Onsite General Manager to oversee Community Managers, ensure smooth contract delivery, and align operations with client goals across assigned associations. The role collaborates with the Director of Community Management to execute strategic direction and governance.

You will supervise day-to-day operations, review budgets, enforce covenants, and support Board meetings, ensuring timely communication and compliant practices within the community portfolios.

Qualifications

• Verbal and written communication with residents, board members and vendors.
• Ability to establish strong interpersonal relationships with Community Managers, Board members and vendors.
• Strong organizational skills, ability to prioritize work and attention to detail.
• Strong customer service skills.
• Strong presentation skills.
• Strong time management skills.
• Ability to adapt to change within the organization and client needs.
• Proficient in Windows and MS Office with excellent Excel capabilities.
• Strong leadership and influence skills.

Responsibilities

• Reports to the Director of Community Management and supports strategic direction for associations.
• Collaborate with Community Managers, Board Members, and Director to ensure timely contract delivery.
• Ensure activities align with Company mission, vision and goals.
• Oversee development, communication, and monitoring of Association budgets and taxes.
• Review monthly financial reporting and advise on shortfalls or excess funding by budget line item.
• Review bids and vendor contracts per management agreements and Board directives.
• Perform spot audits of utility invoices for timely payment per procedures.
• Review monthly inspections of common properties and enforcement of covenants.
• Attend Board and Annual meetings to train and supervise Community Managers.
• Review and confirm timely distribution of meeting notices, agendas and minutes.
• Oversee enforcement of rules, policies and current laws.
• Respond to escalated calls from Board Members, homeowners, and vendors and ensure proper follow-up.
• Supervise day-to-day operations of assigned team.
• Adhere to health and safety procedures related to essential job functions.

Skills

Verbal communication

Written communication

Interpersonal relationships

Organizational skills

Customer service

Presentation skills

Time management

Adaptability

Windows & MS Office

Excel proficiency

Leadership & influence

Education

Bachelor’s Degree in Community/Association Management

Associate Degree in Community/Association Management

Tools

MS Office

Excel

Job description

The Onsite General Manager assumes responsibility for insuring the efficiency and effectiveness of the Community Managers they represent. The Community Manager Supervisor also manages Association operations and administrative functions in order to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client to their assigned communities, along with the assigned communities of the team members they represent.

RESPONSIBILITIES

• This position reports to the Director of Community Management
• Works with the Community Managers, Board Members, Director of Community Management to develop strategic direction and timely delivery, for the Associations managed, for contract delivery
• Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Company and Board of Directors
• Oversees development, communication, and monitors Association budgets, taxes, collections, processes and procedures
• Reviews monthly financial reporting and makes recommendations to the Community Managers as to anticipated shortfalls and/or excess funding by budget line item
• Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors
• Performs spot audits of utility companies’ invoices for payment in accordance with the client’s accounting procedures and timely delivery by due date
• Performs review of monthly inspections of all common properties within each Association and deed restriction violation communication, in accordance with the recorded covenants
• Available to attend Board and Annual meetings, as needed, to support, train, and provide proactive supervision for developing Community Managers
• Review and confirm timely distribution of meeting notices, agendas and minutes of meeting
• Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
• First line responder to escalated complaint calls from Board Members, homeowners, and vendors. Insure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the Director of Community Management.
• Supervises the day to day operations of their assigned team.
• Understands and adheres to all company health and safety procedures as they relate to essential job functions

QUALIFICATIONS

• Proven verbal and written communication skills in order to interface with residents, Board members and vendors
• Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors
• Strong organizational skills, ability to prioritize work and attention to detail
• Strong customer service skills
• Strong presentation skills
• Strong time management skills
• Ability to adapt to change within the organization and the needs of the client
• Proficient in Windows and MS Office with excellent Excel capabilities
• Strong leadership and influence skills

EDUCATION and/or EXPERIENCE

Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation preferred

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions