Onsite Community Association Manager

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE; Lake Wales (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE seeks a Community Association Manager to supervise the community, coordinate inspections, and manage budgets, contracts, and vendor relations. You will interact with homeowners, board members, and committees to uphold policies and procedures.

The role requires strong leadership, bilingual communication, and experience with maintenance schedules and financial reporting. Onsite work at community facilities with occasional evenings and weekends.

Qualifications

• Excellent people skills and communication abilities.
• Strong knowledge of Microsoft Office applications; Vantaca experience preferred.
• Bilingual English/Spanish is a plus and enhances interaction with residents.
• Ability to manage time effectively and prioritize tasks.
• Strong problem solving and conflict management skills.
• Ability to collaborate with vendors, board members, and HOA staff.

Responsibilities

• Supervise operation and administration of the community association per management agreement and policies.
• Serve as liaison with the Association Board of Directors and homeowners.
• Manage administrative duties and contract procurement per agreement.
• Develop and utilize community management tools (budgets, calendars, MS Excel).
• Review financial reports and present summaries to the Board.
• Conduct CC&R inspections and enforce violations.
• Oversee major capital expenditures and maintenance planning.
• Monitor delinquency rates and collections processes.
• Attend Board meetings and community events as needed.
• Prepare Board packages within required time frames.
• Maintain records and assist with architectural reviews and inspections.
• Draft annual budget with association controller and Board.
• Ensure compliance with legal actions and update records.

Skills

People skills

Microsoft Applications

Bilingual English/Spanish

Time management

Problem solving

Conflict management

Vendor coordination

Education

Florida CAM license

Tools

Microsoft Office

Vantaca

Job description

The Community Association Manager is responsible for providing the overall supervision of the Community, including, but not limited to, property inspections & overall property maintenance, vendor & contract management, budgeting & invoice processing, interacts with internal and external customers including homeowners, vendors, board members and committee members. Performs all duties in accordance with company policies, processes and procedures and within the realm of the management philosophy.

Essential Duties & Responsibilities

• Supervise the operation and administration of the community association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure community management tools are being effectively developed and utilized such as preventative maintenance calendar, action item list, resolution worksheets, timed agendas, RFPs & contracts, matrixes, committee charters, procurement procedures, operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Conduct CC&R Inspections, generate violation notices and enforcement process.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor delinquency rates and collections process.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors are aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of records data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with home office processes and procedures.
• Draft Annual Budget in coordination with association controller and Board of Directors.
• Other duties as assigned.

Additional Duties And Responsibilities

• Practice and adhere to Access Management’s Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical standards.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing duties.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform any range of special projects, tasks and other related duties as assigned.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent people skills.
• Strong knowledge of Microsoft Applications, Vantaca software experience preferred.
• Excellent written and verbal communication. Bilingual English/Spanish preferred.
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong Time Management.
• Strong Problem Solving and Conflict Management skills.
• Ability to successfully work with a wide range of personnel including vendors, personnel, office staff and all levels of management.

Tools & Equipment

Company issued laptop, printer, office equipment.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and be able to freely move about the office and the property.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

The work environment characteristics are normal office conditions at an onsite community facility. This is a full-time position. There will be occasions when it is necessary to work various evenings, weekends and holidays. Consistent and regular attendance required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Education & Experience

Current Florida Community Association Manager License Required

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.