Community Manager

The Manor Association; Redwood City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Manor Association in Redwood City, California, is seeking a Community Manager to supervise overall operations of the community association. This role involves interacting with homeowners, board members, and vendors, along with administrative and financial oversight.

The ideal candidate will have proficiency in Microsoft Office and prior experience with homeowners associations. Responsibilities include managing delinquency rates, preparing Board reports, and attending meetings. Strong communication and customer service skills are essential for success in this position.

Qualifications

• Strong knowledge of Microsoft Office products.
• Understanding of communities and homeowners associations.
• Experience with business correspondence proficiency.
• Ability in conflict resolution.
• Professional communication and customer service skills.

Responsibilities

• Supervise operation and administration of the Association.
• Act as liaison with the Association Board.
• Review financial reports and manage delinquency rates.
• Attend Board meetings and prepare Board packages.
• Oversee project vendor management and inspections.

Skills

Microsoft Office proficiency

Knowledge of homeowners associations

Conflict resolution techniques

Professional communication skills

Customer service skills

Time management skills

Job description

Job Description

The Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as the internal staff members.

Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ACC with architectural review process and/or routine inspections as necessary.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process to ensure invoices are properly coded.
• Other duties as assigned.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• 0-3 years of Community Association experience

Additional Information

All your information will be kept confidential according to EEO guidelines.