On-Site Front Office Manager – Admin & Customer Ops Lead

Tews Company; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Tews Company in Charlotte, NC is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, excellent customer service, and accuracy across administrative and financial processes.

Responsibilities include training staff, managing billing, data entry, records, and coordinating workflows with other departments to resolve issues.

Qualifications

• Experience leading front-office staff.
• 5+ years in office administration or leadership in automotive environment.
• Supervisory/management experience required.
• Strong organizational and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in MS Office (Outlook, Excel).
• Spanish/English bilingual skills a plus.

Responsibilities

• Supervise, train, and develop front-office staff.
• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.
• Ensure accuracy and compliance with internal policies and procedures.
• Coordinate staffing and workflow to meet operational demands.
• Partner with internal departments to resolve issues and improve processes.
• Handle customer and operational escalations.
• Maintain organized records and a professional office environment.

Skills

Leadership

Customer service

Organizational skills

Communication

Bilingual: Spanish/English

Multitasking

Data entry

Education

High School Diploma or GED

Tools

Outlook

Excel

Microsoft Office

Job description

Tews Company in Charlotte, NC is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, excellent customer service, and accuracy across administrative and financial processes.

Responsibilities include training staff, managing billing, data entry, records, and coordinating workflows with other departments to resolve issues.