Office Manager

Tews Company; Concord (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Tews Company in Charlotte, NC is seeking an experienced Office Manager to oversee daily operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

The role requires 5+ years in office administration or leadership, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 5+ years of office administration or leadership experience in an automotive-related environment.
• Prior supervisory or management experience required.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Spanish/English bilingual skills a plus.

Responsibilities

• Supervise, train, and develop front-office staff.
• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.
• Ensure accuracy and compliance with internal policies and procedures.
• Coordinate staffing and workflow to meet operational demands.
• Partner with internal departments to resolve issues and improve processes.
• Handle customer and operational escalations.
• Maintain organized records and a professional office environment.

Skills

Office leadership experience

Customer service

Organizational skills

MS Office - Outlook & Excel

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Office Manager Location: Charlotte, NC (On-site) Compensation: $60,000–$65,000 annually

Position Overview

An established organization is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

Key Responsibilities

• Supervise, train, and develop front-office staff.


• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.


• Ensure accuracy and compliance with internal policies and procedures.


• Coordinate staffing and workflow to meet operational demands.


• Partner with internal departments to resolve issues and improve processes.


• Handle customer and operational escalations.


• Maintain organized records and a professional office environment.

Qualifications

• High School Diploma or GED required.


• 5+ years of office administration or leadership experience in an automotive-related environment.


• Prior supervisory or management experience required.


• Strong organizational, communication, and customer service skills.


• Ability to manage competing priorities in a fast-paced environment.


• Proficiency in Microsoft Office, particularly Outlook and Excel.


• Spanish/English bilingual skills a plus.