On-Site Office Manager: Front Desk, Billing & Staff Lead

Tews Company; Concord (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Tews Company in Charlotte, NC is seeking an experienced Office Manager to oversee daily operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

The role requires 5+ years in office administration or leadership, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 5+ years of office administration or leadership experience in an automotive-related environment.
• Prior supervisory or management experience required.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Spanish/English bilingual skills a plus.

Responsibilities

• Supervise, train, and develop front-office staff.
• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.
• Ensure accuracy and compliance with internal policies and procedures.
• Coordinate staffing and workflow to meet operational demands.
• Partner with internal departments to resolve issues and improve processes.
• Handle customer and operational escalations.
• Maintain organized records and a professional office environment.

Skills

Office leadership experience

Customer service

Organizational skills

MS Office - Outlook & Excel

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Tews Company in Charlotte, NC is seeking an experienced Office Manager to oversee daily operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

The role requires 5+ years in office administration or leadership, strong organizational and communication skills, and proficiency in Microsoft Office.