On-Site Front Desk & Customer Support Specialist

University of Illinois Chicago; Springfield (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Tuition waivers

Job summary

University of Illinois Chicago is seeking a front desk and administrative support specialist for the Division of Specialized Care for Children (DSCC) in Springfield, IL. You will greet visitors, route calls, manage mail and fax and maintain staff directories to ensure smooth operations at the Central Administrative Office.

The role supports care coordination teams, processes translations, and assists with travel and vehicle administration, contributing to DSCC's mission while providing essential

Qualifications

• Must have a high school diploma or equivalent.
• College coursework in business administration, communications, public relations or related field may count toward experience.
• Prior experience in customer service, office administration or healthcare administration is preferred.

Responsibilities

• Answer phones and assist DSCC families; front desk presence at Central Administrative Office.
• Perform mail processing, translation coordination, vehicle reservations and maintenance, and general admin duties.
• Provide backup support for Central Support and Administrative Services Unit; assist with travel, vehicle mileage, and APORS/NBHS processing.

Skills

Customer service

Public relations

Communication skills

Time management

Reading comprehension

Grammar

Information technology skills

Education

High school diploma or equivalent

College coursework in business administration / communications / public relations

Relevant work experience in customer services or office administration

Job description

University of Illinois Chicago is seeking a front desk and administrative support specialist for the Division of Specialized Care for Children (DSCC) in Springfield, IL. You will greet visitors, route calls, manage mail and fax and maintain staff directories to ensure smooth operations at the Central Administrative Office.

The role supports care coordination teams, processes translations, and assists with travel and vehicle administration, contributing to DSCC's mission while providing essential