Customer Service Representative

University of Illinois Chicago; Chicago (IL); On-site; USD 40,000 - 44,000; Full time

Job summary

University of Illinois Chicago is seeking a Customer Service Representative to support the Division of Specialized Care for Children (DSCC). The role centers on front desk duties, answering the main phone lines, routing inquiries, and coordinating care coordination records.

Effective communication, strong organizational skills, and the ability to handle multiple tasks will be essential. This on-site position offers benefits and a stable daytime schedule in Springfield, IL.

Qualifications

• High school diploma or equivalent.
• Three years (36 months) of combined qualifying experience or education as described (business administration, communications, public relations or related fields).
• Experience in customer services, public relations, office administration or healthcare administration is preferred.

Responsibilities

• Front Desk: greet visitors, confirm visit purpose, escort to meeting rooms, monitor visitor log, issue badges.
• Answer calls on main lines, route inquiries, provide information on division services, and refer complex issues.
• Manage voicemail, faxes and emails; update staff directories and care coordination records.
• Support Central Support: arrange travel, complete mileage reports, handle mail, assist with translations and approvals; maintain SharePoint.

Skills

Customer service

Public relations

Communication skills

Time management

Reading comprehension

Grammar

Education

High school diploma or equivalent

College coursework in business administration

Associate's degree

Bachelor's degree

Job description

Customer Service Representative

Hiring Department: Division of Specialized Care for Children (LCDA)

Location: Springfield, IL USA

Requisition ID: 1042177

FTE: 1

Work Schedule: 8:AM-4:30PM

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 9/10/2026

Salary Range (commensurate with experience): $40,462.00 - 44,265.00

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

The primary responsibility of this position is answering phones to assist DSCC families of children who are medically fragile, as well as maintaining a presence at the front desk of our Central Administrative Office. This position will also provide critical backup for other essential daily operations, including mail processing, translation coordination, vehicle reservations and maintenance, and general administrative duties.

Duties & Responsibilities

• Front Desk Responsibilities:
  • Greet visitors; determine nature and purpose of visit/confirm appointment, call staff /escort visitor to meeting room, monitor visitor log, and issue badges.
  • Answer and handle incoming calls on the Division's main phone lines, as necessary, which include:
    • Make complex inquiries of callers to determine appropriate call routing
    • Respond to inquiries from clients to provide or clarify information on division services.
    • Resolve or refer customer service issues to designated personnel for further investigation.
  • Retrieve and forward voicemail from general mailbox - includes call-offs, general inquiries, etc.
  • Retrieve incoming faxes and forward to appropriate personnel or department.
  • Retrieve and forward email inquiries from our websites contact us form.
  • Maintain complex staff and contact information directories with notes for special call handling instructions, which are updated daily based on the staff itinerary.
  • Retrieve records for care coordination teams as requested.
  • Maintain front desk procedural manuals, updating as needed.
• Serves as support and backup for Central Support and the Administrative Services Unit:
  • Making travel arrangements for staff
  • Completion of monthly university vehicle mileage reports
  • Processing incoming and outgoing mail
  • Assist with translation requests for care coordination teams
  • Assist with processing of APORS, NBHS, SSI and Prior Approvals.
  • Maintain the Administrative Services Unit SharePoint site.
  • Assist other departments as necessary to support DSCC's mission.
• Performs miscellaneous duties as assigned.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
   1. College coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

Preferred Qualifications

• Customer service - Public Relations
• Grammar
• Clerical
• Reading Comprehension
• Time Management - Scheduling
• Communication Skills
• Information Technology Skills

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.