Resident Services & Front Desk Coordinator

PeakMade Real Estate; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

University Center in Chicago (Illinois) is seeking an on-site administrative professional to provide exceptional customer service at the housing front desk. Typical hours are Monday–Friday 9am–5pm with some weekend shifts to support peak move-in/out periods.

Responsibilities include answering phones, processing mail, coordinating move-ins/outs, and assisting residents with day-to-day housing needs. The role requires high school diploma, 1–2 years of customer service, and proficiency in Microsoft

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answering phones and transferring calls.
• Processing mail and coordinating move-ins/outs.
• Provide tours of University Center to prospective residents.
• Maintain files and manage access to building and rooms.
• Respond to housing-related questions and policy queries.
• Manage mail room operations and package storage.

Skills

Customer service

Communication

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

University Center in Chicago (Illinois) is seeking an on-site administrative professional to provide exceptional customer service at the housing front desk. Typical hours are Monday–Friday 9am–5pm with some weekend shifts to support peak move-in/out periods.

Responsibilities include answering phones, processing mail, coordinating move-ins/outs, and assisting residents with day-to-day housing needs. The role requires high school diploma, 1–2 years of customer service, and proficiency in Microsoft