On-Site Front Desk & Admin Pro for Military Programs

EmergencyMD; Lincoln (MA); On-site; USD 66,125,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

401K

Job summary

Nalu Federal is seeking a Front Desk / Administrative Support Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This full-time, on-site role serves military members, families, retirees, and other customers with reception, scheduling, and data-entry tasks.

The ideal candidate has strong communication and organizational skills, proficiency with Microsoft Office, and the ability to work in a busy, customer-facing environment.

Qualifications

• At least one year of customer service in a professional setting.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Windows.
• Comfort with web-based apps (Edge, Chrome).
• Solid data-entry and organizational abilities.
• Ability to meet deadlines and work with a diverse population.
• Willingness to receive training and work independently.

Responsibilities

• Greet visitors and provide professional front desk service.
• Answer and triage incoming calls; direct inquiries.
• Schedule classes, workshops, and services for clients.
• Maintain accurate client sign-in and data in systems.
• Enter data in AFFIRST and TAP; generate monthly reports.
• Keep front desk area organized and accessible to customers.
• Report equipment or facilities issues promptly and accurately.

Skills

Customer service

Communication

MS Office

Data entry

Organizational skills

Diversity awareness

Tools

AFFIRST

TAP

Microsoft Office

Job description

Nalu Federal is seeking a Front Desk / Administrative Support Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This full-time, on-site role serves military members, families, retirees, and other customers with reception, scheduling, and data-entry tasks.

The ideal candidate has strong communication and organizational skills, proficiency with Microsoft Office, and the ability to work in a busy, customer-facing environment.