Front Desk / Data Entry Specialist

Ladgov Corporation; Lincoln (MA); On-site; USD 42,000 - 59,000; Full time

Job summary

Ladgov Corporation is seeking a Front Desk / Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. You will be the first point of contact, handling inquiries, scheduling, and accurate data entry in Air Force systems.

The ideal candidate combines strong customer service with meticulous data entry skills in a fast-paced office environment, and is able to maintain confidentiality while supporting military members, families, and visitors.

Qualifications

• Minimum 1 year of customer service experience.
• Experience in administrative support or data entry.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong typing, organization, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to learn web-based information systems.
• Ability to work independently and maintain accuracy in data entry.
• Professional business casual appearance.

Responsibilities

• Welcome visitors and provide professional front desk reception.
• Answer incoming phone calls and direct clients to the appropriate staff.
• Schedule appointments, workshops, and classes.
• Enter and maintain accurate information in web-based databases.
• Send appointment and class reminder emails.
• Prepare and maintain administrative records and monthly reports.
• Keep the reception area organized and presentable.
• Assist with general clerical and office support duties.
• Maintain confidentiality while handling sensitive information.
• Provide excellent customer service to military members, families, and other visitors.

Skills

Customer service

Administrative support

Data entry

Typing

Organization

Multitasking

Communication

Tools

Microsoft Office

Job description

Position Summary

Ladgov Corporation is seeking a professional Front Desk / Data Entry Specialist to support the Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. This position serves as the first point of contact for visitors and callers while providing administrative support, scheduling services, and accurate data entry into Air Force systems. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced office environment.

Work Schedule

• Monday through Friday
• 40 hours per week
• Generally 8:00 AM - 4:00 PM
• Start time between 7:30 AM and 8:00 AM
• No work on federal holidays

Key Responsibilities

• Welcome visitors and provide professional front desk reception
• Answer incoming phone calls and direct clients to the appropriate staff
• Schedule appointments, workshops, and classes
• Enter and maintain accurate information in web-based databases
• Send appointment and class reminder emails
• Prepare and maintain administrative records and monthly reports
• Keep the reception area organized and presentable
• Assist with general clerical and office support duties
• Maintain confidentiality while handling sensitive information
• Provide excellent customer service to military members, families, and other visitors

Minimum Qualifications

• Minimum 1 year of customer service experience
• Experience in administrative support or data entry
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong typing, organization, and multitasking skills
• Excellent verbal and written communication skills
• Ability to learn web-based information systems
• Ability to work independently and maintain accuracy in data entry
• Professional business casual appearance

Security Requirements

• Must be able to pass a background investigation
• Must be eligible to obtain and maintain a Common Access Card (CAC)