Onsite Local Freight Dispatcher – Driver Support

Forward Air Corp.; Hempfield Township (Westmoreland County); On-site; USD 33,000 - 40,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher - Local to coordinate daily freight operations, schedule shipments, and maintain accurate records. You will serve as the primary contact for drivers, relay instructions, and escalate issues to leadership as needed.

Work is performed under SOPs and relies on standard dispatch systems. Base pay is $26.15 per hour with onsite shifts. The role emphasizes reliable attendance, strong customer service, and the ability to follow established processes in a

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Proficiency with dispatch systems; AS400 experience a plus.
• Reliable attendance and schedule reliability.
• Proficient in Microsoft O365.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems.
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email.
• Relay instructions and updates to Independent Contractors and document interactions in internal systems.
• Monitor shipment status and provide updates to ensure on-time delivery.
• Identify basic service issues and elevate concerns to supervisors for resolution.
• Maintain accurate records of driver hours, performance, and availability.
• Provide straightforward customer updates and route information based on set guidelines.
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues.
• Follow all department standard operating procedures (SOPs) and compliance requirements.
• Support new drivers by providing system instructions and basic process guidance.
• Perform data entry, documentation review, and administrative tasks to support fleet operations.
• All other duties as assigned.

Skills

Customer service

Communication

Process adherence

Problem solving

Professionalism

Attendance reliability

Microsoft O365

Education

High school diploma or equivalent

Tools

AS400 experience

Dispatch systems

Job description

Forward Air Corp. is seeking a Dispatcher - Local to coordinate daily freight operations, schedule shipments, and maintain accurate records. You will serve as the primary contact for drivers, relay instructions, and escalate issues to leadership as needed.

Work is performed under SOPs and relies on standard dispatch systems. Base pay is $26.15 per hour with onsite shifts. The role emphasizes reliable attendance, strong customer service, and the ability to follow established processes in a