Regional Freight Dispatcher (On-Site)

Forward Air Corporation; Sacramento (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Forward Air Corporation in Sacramento, CA is seeking a Dispatcher - Regional to support day-to-day freight coordination across local, regional, and national OTR and linehaul operations. This is a 100% on-site role with an every-other-Wednesday to Saturday schedule, 6:00 AM to 6:15 PM.

You will schedule, dispatch, and track shipments, work with company drivers and independent contractors, enter data accurately, provide driver and customer updates, monitor pickups and deliveries, and escalate

Qualifications

• Education: High School Diploma or GED equivalent required.
• Strong customer service, communication, and organizational skills.
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment.
• Basic problem-solving skills with sound judgment and willingness to escalate issues as needed.
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus.
• Prior transportation, logistics, or dispatch experience preferred.
• Demonstrated reliability, professionalism, and attendance and schedule compliance.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems.
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines.
• Serve as a primary point of contact for driver communications via phone, in-cab technology, and email.
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems.
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance.
• Track and maintain accurate records related to driver hours, availability, utilization, and performance.
• Identify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPs.
• Provide routine customer updates and shipment status information based on defined service expectations.
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution.
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts.
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction.
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations.
• Follow all department SOPs, safety guidelines, and regulatory requirements.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Dispatch systems

Windows OS & MS Office

Education

High School Diploma or GED

Tools

AS400 experience

Job description

Forward Air Corporation in Sacramento, CA is seeking a Dispatcher - Regional to support day-to-day freight coordination across local, regional, and national OTR and linehaul operations. This is a 100% on-site role with an every-other-Wednesday to Saturday schedule, 6:00 AM to 6:15 PM.

You will schedule, dispatch, and track shipments, work with company drivers and independent contractors, enter data accurately, provide driver and customer updates, monitor pickups and deliveries, and escalate