Local Freight Dispatcher: Driver Support & Coordination

Forward Air Corporation; Harrisburg (Dauphin County); On-site; USD 30,000 - 34,000; Full time

Job summary

Forward Air Corporation in Harrisburg is seeking a Dispatcher - Local to coordinate freight and support drivers and internal teams. You will enter data, track shipments, and relay routine updates following SOPs.

The role requires a high school diploma, strong communication, and reliability; on-site schedule Monday to Friday, 10am-6pm, with AS400 experience a plus. Excellent customer service and ability to work in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to follow established processes in a fast-paced environment.
• Basic problem-solving skills with willingness to elevate issues appropriately.
• Comfort using dispatch systems; AS400 experience a plus.
• Ability to maintain professionalism when working with drivers and internal partners.
• Transportation or dispatch experience preferred.
• Demonstrated reliability and commitment to attendance and schedule requirements.
• Technical: Proficient in Microsoft O365 and common office technologies.
• Environment: Must be able to work on-site and commute reliably to the assigned location.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
• Relay instructions and updates to Independent Contractors and document interactions in internal systems
• Monitor shipment status and provide updates to ensure on-time delivery
• Identify basic service issues and elevate concerns to supervisors for resolution
• Maintain accurate records of driver hours, performance, and availability
• Provide straightforward customer updates and route information based on set guidelines
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
• Follow all department standard operating procedures (SOPs) and compliance requirements
• Support new drivers by providing system instructions and basic process guidance
• Perform data entry, documentation review, and administrative tasks to support fleet operations
• All other duties as assigned.

Skills

Customer service

Communication

Fast-paced work

Problem solving

Education

High school diploma or equivalent

Tools

AS400

Microsoft O365

Job description

Forward Air Corporation in Harrisburg is seeking a Dispatcher - Local to coordinate freight and support drivers and internal teams. You will enter data, track shipments, and relay routine updates following SOPs.

The role requires a high school diploma, strong communication, and reliability; on-site schedule Monday to Friday, 10am-6pm, with AS400 experience a plus. Excellent customer service and ability to work in a fast-paced environment.