On-Site Freight Account Manager | Client Growth & Ops

SimPL Freight Solutions LLC; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Salary + bonus

Medical, Dental, Vision Insurance

Life & Disability Insurance

Pet Insurance

401K with company match

Paid time off (15 PTO) and 9 holidays

Job summary

SimPL Freight Solutions LLC in Raleigh, NC is seeking an Account Manager to be the primary contact for assigned customers, ensuring day-to-day account execution and service levels. You will collaborate with operations, technology, accounting, compliance, and leadership to resolve issues and drive performance.

The ideal candidate is highly organized, customer-focused, and able to coordinate across teams in a fast-paced environment, with a track record of building relationships and delivering

Qualifications

• Bachelor’s degree required in business/related field.
• At least two years in account management or logistics.
• Strong communication and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with customers and key stakeholders.
• Oversee day-to-day account execution, including shipment activity and service issues.
• Monitor performance to meet service levels.
• Identify and resolve issues before they impact customers.
• Coordinate with operations, technology, accounting, compliance and leadership.
• Lead customer calls, prepare agendas, document action items, and follow up.
• Maintain account documentation and standard operating procedures.
• Review performance data and generate regular customer reports.
• Support retention and growth by understanding each customer’s business needs.
• Assist with pricing, quotes, RFPs, and implementation activities.
• Advocate for the customer while balancing objectives.

Skills

Strong written and verbal comms

Relationship building

Organizational skills

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in Business, Communications, Supply Chain, Logistics, or related field

Tools

CRM systems

Transportation Management Systems

Microsoft Office

Job description

SimPL Freight Solutions LLC in Raleigh, NC is seeking an Account Manager to be the primary contact for assigned customers, ensuring day-to-day account execution and service levels. You will collaborate with operations, technology, accounting, compliance, and leadership to resolve issues and drive performance.

The ideal candidate is highly organized, customer-focused, and able to coordinate across teams in a fast-paced environment, with a track record of building relationships and delivering