On-Site Field Technician: Diagnostics & Repairs (Weekend Bonuses)

Canon USA; Coppell (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Transportation allowance

Weekend bonuses

Night shift differential

Job summary

Canon USA in Coppell, TX is seeking an On-Site Field Service Technician to support customers with Canon devices. You will diagnose and repair mechanical, software, and network issues, and maintain knowledge across product groups.

The role features a 3.5 on/3.5 off schedule (with a half-day on Wednesdays), one weekend day per rotation, weekend bonuses, and night-shift differentials. Training happens during the day; after that, shifts vary.

Qualifications

• Hold a High School diploma or equivalent.
• Basic understanding of internet environments and completion of the PDIF new-hire class.
• Ability to travel with a valid driver's license and acceptable driving record.
• Capable of functioning in a 24/7 environment, performing shift work and on-call rotations.
• Must obtain security and/or other clearances required by customers.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge across multiple product groups and perform diagnostics.
• Meet and exceed customer expectations with efficient, responsive field, shop, and on-site maintenance.
• Provide guidance to less experienced technicians and manage technical information responsibly.
• Resolve escalated technical or customer service issues across assigned territories.

Education

High School diploma or equivalent

Job description

Canon USA in Coppell, TX is seeking an On-Site Field Service Technician to support customers with Canon devices. You will diagnose and repair mechanical, software, and network issues, and maintain knowledge across product groups.

The role features a 3.5 on/3.5 off schedule (with a half-day on Wednesdays), one weekend day per rotation, weekend bonuses, and night-shift differentials. Training happens during the day; after that, shifts vary.