On-Site Field Support Technician: Windows & Devices

TEKsystems; Kentucky; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

TEKsystems in Lexington, KY is seeking a Desktop Support Technician to provide on-site end-user support in a secure environment. You will troubleshoot hardware and software issues, deploy devices, and maintain workstations while delivering high customer satisfaction.

The role requires 1–2 years of desktop support experience in Windows environments, strong problem-solving and communication, and the ability to travel between local sites as needed.

Qualifications

• 1-2+ years of experience in Desktop Support, Help Desk, Technical Support, or a related IT support role.
• Experience installing, configuring, troubleshooting, and repairing devices in a Windows environment.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and interpersonal communication skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Provide desktop and end-user technical support in a Windows-based environment.
• Install, configure, troubleshoot, repair, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Support software installations, upgrades, deployments, and application-related issues.
• Respond to and resolve service requests and technical incidents in a timely manner.
• Troubleshoot hardware, software, connectivity, printing, and device-related issues.
• Maintain and support workstations and other end-user technology assets.
• Document support activities and update incident/request records as required.
• Collaborate with technical teams to resolve escalated issues.
• Assist with infrastructure components, communications equipment, and other technology systems when needed.
• Travel between supported locations as necessary to provide backup coverage and technical assistance.

Skills

Windows troubleshooting

Customer service

Multitasking

Team collaboration

Time management

Attention to detail

Tools

Ticketing systems

Remote support tools

Printer maintenance

Job description

TEKsystems in Lexington, KY is seeking a Desktop Support Technician to provide on-site end-user support in a secure environment. You will troubleshoot hardware and software issues, deploy devices, and maintain workstations while delivering high customer satisfaction.

The role requires 1–2 years of desktop support experience in Windows environments, strong problem-solving and communication, and the ability to travel between local sites as needed.