On-Site Field Service Technician – Imaging Devices

Canon USA; Durham (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver exceptional service and maintain Canon-supported products in customer sites within Durham, NC. You will be responsible for on-site maintenance, reporting, and ensuring quality service while upholding safety standards.

This customer-facing role requires travel, physical activity, and compliance with customer protocols, including potential vaccination requirements. Competitive hourly pay supported by benefits.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer communication

Travel readiness

Education

High School diploma or equivalent

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver exceptional service and maintain Canon-supported products in customer sites within Durham, NC. You will be responsible for on-site maintenance, reporting, and ensuring quality service while upholding safety standards.

This customer-facing role requires travel, physical activity, and compliance with customer protocols, including potential vaccination requirements. Competitive hourly pay supported by benefits.