On-Site Federal IT Helpdesk Specialist I

MIL Corporation; Washington (District of Columbia); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

The MIL Corporation seeks a Technical Support Specialist I to be based in Washington, DC, serving as the central point of contact for IT incidents and service requests. The role emphasizes resolving tickets, maintaining service delivery, and ensuring customer satisfaction in a fast-paced government environment.

This on-site position requires a minimum of one year of Tier II/III desktop support experience, CompTIA A+ certification, and strong communication skills.

Qualifications

• Provide desktop technical support to staff across software and hardware.
• Assist users with logged IT incidents via multiple channels.
• Record and track service requests in the help desk system to improve resolution times.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows and applications.
• Install and configure new IT equipment and update documentation.
• Ensure high customer satisfaction and adhere to SLAs.

Skills

IT support

Customer service

Windows OS

Microsoft Office

Hardware troubleshooting

Documentation

Communication

Education

HS/GED; AS/BS in IT or CS preferred

Tools

SCCM

Encryption software basics

Job description

The MIL Corporation seeks a Technical Support Specialist I to be based in Washington, DC, serving as the central point of contact for IT incidents and service requests. The role emphasizes resolving tickets, maintaining service delivery, and ensuring customer satisfaction in a fast-paced government environment.

This on-site position requires a minimum of one year of Tier II/III desktop support experience, CompTIA A+ certification, and strong communication skills.