IT Support Specialist I - Public Trust Cleared

The MIL Corporation; Washington (District of Columbia); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Paid time off

Job summary

The MIL Corporation seeks a Technical Support Specialist I to support a Federal Government client in Washington, DC. The role is the central point of contact for IT incidents and service requests, focusing on restoring service and ensuring customer satisfaction.

This on-site position requires a solid support background, CompTIA A+ certification, and the ability to troubleshoot across Windows environments and Microsoft software. Excellent communication and teamwork are essential.

Qualifications

• HS/GED required.
• CompTIA A+ Certification.
• General knowledge of Tier III desktop hardware / software support.
• MS Windows client OS and Microsoft Office/Adobe Creative Suite.
• Excellent IT skills and computer literacy.
• Experience in a customer service role.
• Excellent organizational skills.
• Effective communication with diverse people.
• Troubleshooting and problem analysis techniques.
• Ability to prioritize workload and meet SLAs.

Responsibilities

• Provide support for all staff.
• Support via phone, email, in person, and self-service.
• Diagnose and resolve software and hardware incidents across operating systems and software.
• Take ownership and resolve incidents, escalating when needed.
• Record, update and document requests in the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware.
• Handle printers, copiers and scanners.
• Support new hardware and software deployment requests.
• Mobile support and mobile phone deployment.
• Address Critical Service Requests for workstation equipment.
• Remove malware and isolated viruses.

Skills

Customer service

Troubleshooting

Windows OS

Phone support

Desktop hardware

Microsoft Office

Communication skills

CompTIA A+

IT fundamentals

Problem analysis

Education

HS/GED

AS/BS in IT

Tools

SCCM

Azure

Microsoft 365

Encryption software

Job description

The MIL Corporation seeks a Technical Support Specialist I to support a Federal Government client in Washington, DC. The role is the central point of contact for IT incidents and service requests, focusing on restoring service and ensuring customer satisfaction.

This on-site position requires a solid support background, CompTIA A+ certification, and the ability to troubleshoot across Windows environments and Microsoft software. Excellent communication and teamwork are essential.