Onsite Help Desk Specialist – Government IT (DC)

Sikich LLP; Washington (District of Columbia); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible Time Off

Paid Holidays

Wellness program

Insurance: health, dental, vision, and

Parental bonding leave

Job summary

Tantus, a Sikich Subsidiary, is seeking a Help Desk Specialist to support a federal client on-site in Washington, DC. The role requires a public trust clearance and 5+ years of help desk experience, including Tier 1–3 ticket resolution and IT service management practices.

You will work with end users, engineers, and operations staff, guiding incident response, troubleshooting, and service improvements while contributing to SOPs and knowledge sharing. A bachelor’s degree is preferred.

Qualifications

• Must possess an active public trust or higher government issued clearance.
• Must be willing to work onsite in Washington, DC.
• 5+ years of experience in a Helpdesk Analyst or technician role.
• Experience troubleshooting Tier 1, 2 & 3 level tickets.
• Demonstrated knowledge in analyzing, diagnosing, and resolving tickets.

Responsibilities

• Provide end-user technical assistance via various channels (IM, video/voice, email, phone) and desk-side support.
• Serve as SME on ServiceNow and manage tickets through resolution.
• Escalate issues per severity and coordinate with team and staff across OCIO work streams.
• Develop and contribute to SOPs for troubleshooting and remediation of common end-user issues.
• Review incoming tickets and assign appropriate personnel to address issues.

Skills

Public trust clearance

On-site work

Ticket troubleshooting

Customer service

ITIL knowledge

Education

Bachelor’s degree in technology or related field

Tools

ServiceNow

Job description

Tantus, a Sikich Subsidiary, is seeking a Help Desk Specialist to support a federal client on-site in Washington, DC. The role requires a public trust clearance and 5+ years of help desk experience, including Tier 1–3 ticket resolution and IT service management practices.

You will work with end users, engineers, and operations staff, guiding incident response, troubleshooting, and service improvements while contributing to SOPs and knowledge sharing. A bachelor’s degree is preferred.