Facilities Coordinator

CBRE, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Facilities Coordinator to serve as the primary contact for facilities services on a large corporate campus. This on-site role emphasizes white-glove customer service, efficient helpdesk management, and proactive coordination of work orders.

The schedule is Monday–Friday, 7:00 a.m.–4:00 p.m., with potential for limited remote work per business needs. Candidates should have strong communication and organizational skills.

Qualifications

• High School Diploma or GED with up to two years of job-related experience.
• Experience in customer service, hospitality, facilities coordination, or office administration preferred.
• Strong communication, customer service, organizational, and problem-solving skills with attention to detail.
• Ability to work independently, prioritize competing demands, anticipate needs, and follow through on commitments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ability to learn client-specific systems.
• Basic math skills and ability to support administrative financial processes.
• Ability to exercise sound judgment, adapt to changing priorities, and work effectively in a client-facing environment.

Responsibilities

• Deliver exceptional, white-glove customer service, serving as a primary point of contact for facilities inquiries, requests, and concerns.
• Manage Facilities Helpdesk and work orders, responding within established SLAs, including the account's 45-minute response standard.
• Create, assign, and monitor work orders, taking ownership of requests through resolution while tracking SLAs and KPIs.
• Coordinate account programs, including safety, transportation, emergency preparedness, and other workplace services.
• Assist with basic AP/AR activities, including invoice tracking, documentation, and reconciliation.
• Identify opportunities to improve administrative processes and operational efficiency.
• Communicate with workplace occupants and collaborate with internal teams and service providers.

Skills

Communication

Customer service

Organization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Facilities Coordinator, you will serve as a primary point of contact for facilities services, delivering exceptional, white-glove customer service to the client and workplace occupants.

This on-site role supports the daily operations of a large corporate campus through Facilities Helpdesk management, work order coordination, program administration, and general operational and financial support.

This role is ideal for a proactive, self-motivated individual who takes ownership of their responsibilities, anticipates needs, and independently manages priorities to ensure efficient operations and a positive workplace experience.

Work Location & Schedule

This is an on-site position, Monday-Friday, 7:00 a.m.-4:00 p.m., supporting daily campus operations and workplace services. Occasional schedule flexibility or remote work may be accommodated with prior approval, based on operational needs and company policies.

Key Responsibilities

Client & Occupant Experience

• Deliver exceptional, white-glove customer service, serving as a primary point of contact for facilities inquiries, requests, and concerns.
• Anticipate occupant needs, proactively address concerns, and coordinate timely solutions to support a positive workplace experience.

Facilities Helpdesk & Work Orders

• Manage shared inboxes and service request systems, responding to inquiries within established SLAs, including the account's 45-minute response standard.
• Create, assign, and monitor work orders, taking ownership of requests through resolution while tracking SLAs and KPIs.
• Prioritize competing requests, identify service delays or recurring issues, and proactively coordinate solutions with internal teams and service providers.
• Maintain accurate work order records and ensure appropriate resolution or handoff before closure.

Program & Administrative Support

• Coordinate account programs, including safety, transportation, emergency preparedness, and other workplace services.
• Manage program scheduling, communications, training coordination, tracking, and documentation.
• Maintain accurate records, reports, and trackers while supporting meeting coordination and operational reporting.
• Assist with basic AP/AR activities, including invoice tracking, documentation, and reconciliation.
• Identify opportunities to improve administrative processes and operational efficiency.

Communication & Team Collaboration

• Maintain clear, timely communication with workplace occupants, internal teams, and management, providing updates on service requests and operational concerns.
• Collaborate with internal teams and service providers to resolve issues and ensure consistent service delivery.
• Independently manage responsibilities while exercising sound judgment, escalating issues when appropriate, and following established CBRE policies and account procedures.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED with up to two years of job-related experience.
• Experience in customer service, hospitality, facilities coordination, or office administration preferred.
• Strong communication, customer service, organizational, and problem-solving skills with attention to detail.
• Ability to work independently, prioritize competing demands, anticipate needs, and follow through on commitments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ability to learn client-specific systems.
• Basic math skills and ability to support administrative financial processes.
• Ability to exercise sound judgment, adapt to changing priorities, and work effectively in a client-facing environment.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.