On-Site Event Host & Venue Concierge

Rocky Top Catering; Raleigh (NC); On-site; USD 31,684 - 34,440; Part time

Job summary

Ogan Hospitality is seeking a dedicated Venue Host to serve as the primary on-site day-of representative for our event venues. You will open and close spaces, prepare areas, and support clients and vendors to ensure a seamless event experience.

The role requires exceptional attention to detail, outstanding customer service, and the ability to work independently while managing multiple tasks. Travel to company venues may be required, and a proactive approach to problem-solving is essential.

Qualifications

• Excellent customer service and hospitality skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently while managing multiple priorities.
• Comfortable interacting professionally with clients, vendors, and event staff.
• Ability to solve problems quickly and remain calm under pressure.
• Basic understanding of building operations and facility care is preferred.
• Comfortable using smartphones, tablets, and venue technology for access control and event information.

Responsibilities

• Open and prepare assigned venue(s) prior to events.
• Unlock buildings and ensure lighting, climate controls, and building systems are operating properly.
• Complete venue walkthroughs to verify cleanliness, organization, and readiness.
• Prepare bridal suites, lounges, and guest spaces with stocked amenities and refreshments.
• Inspect restrooms and replenish supplies; set exterior signage and ensure parking and guest arrival areas are welcoming.
• Perform light housekeeping, sweeping, and general property maintenance to maintain presentation standards.
• Review event layouts and verify room setups match event diagrams and client expectations.
• Identify and resolve setup discrepancies before guest arrival.
• Welcome planners, vendors, and clients upon arrival.
• Serve as the on-site venue resource throughout the event and answer questions regarding operations and policies.
• Work with catering teams, rental vendors, DJs, photographers, and planners day-of to ensure smooth event execution.
• Monitor venue spaces throughout events to maintain cleanliness and organization.
• Restock restroom supplies and manage trash; adjust lighting, climate, and ambiance as needed.
• Ensure outdoor spaces remain clean, safe, and guest-ready; monitor policies including music curfews.
• Conduct final venue walkthroughs after each event and secure buildings and access points.

Job description

Ogan Hospitality is seeking a dedicated Venue Host to serve as the primary on-site day-of representative for our event venues. You will open and close spaces, prepare areas, and support clients and vendors to ensure a seamless event experience.

The role requires exceptional attention to detail, outstanding customer service, and the ability to work independently while managing multiple tasks. Travel to company venues may be required, and a proactive approach to problem-solving is essential.