Venue Host

Ogan Hospitality; Raleigh (NC); On-site; USD 31,684 - 34,440; Part time

Job summary

Ogan Hospitality in Raleigh, NC, seeks a Venue Host to serve as the on-site day-of representative for our event venues, ensuring each property is guest-ready and operating smoothly during events. Responsibilities include opening/closing venues, preparing spaces, coordinating with clients, vendors, and catering teams to ensure seamless event execution.

This part-time role requires keen attention to detail, strong customer service, the ability to work independently, and flexibility to travel to

Qualifications

• Excellent customer service and hospitality skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently while managing multiple priorities.
• Comfortable interacting professionally with clients, vendors, and event staff.
• Ability to solve problems quickly and remain calm under pressure.
• Basic understanding of building operations and facility care is preferred.
• Comfortable using smartphones, tablets, and venue technology for access control and event information.

Responsibilities

• Open and prepare assigned venue(s) prior to events.
• Unlock buildings and ensure lighting, climate controls, and systems are operational.
• Inspect venues for cleanliness, organization, and readiness.
• Assist with provisioning guest spaces and signage; coordinate with catering and vendors.
• Welcome planners, vendors, and clients on arrival; serve as on-site resource.
• Monitor venues during events; restock supplies and adjust ambiance as needed.
• Conduct final walkthroughs and secure buildings after events.
• Prepare guest welcome items and event materials for upcoming events.

Skills

Customer service

Hospitality

Organization

Independence

Problem solving

Communication

Interpersonal skills

Job description

Career Opportunities with Ogan Hospitality

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The Venue Host serves as the primary on-site day-of representative for our event venues, ensuring each property is guest-ready, welcoming, and operating smoothly throughout every event. This role is responsible for opening and closing venue spaces, preparing event areas, supporting clients and vendor partners day-of, monitoring the property during events, and restoring the venue to company standards afterward.

This position requires exceptional attention to detail, strong customer service skills, the ability to work independently, and a proactive approach to problem solving.

Venue Preparation

Open and prepare assigned venue(s) prior to events.

• Unlock buildings and event spaces and ensure all lighting, climate controls, and building systems are operating properly.
• Complete venue walkthroughs to verify cleanliness, organization, and readiness.

Prepare bridal suites, lounges, and guest spaces with stocked amenities and refreshments (as needed)

• Inspect restrooms and replenish supplies as needed.
• Set exterior signage and ensure parking and guest arrival areas are welcoming.
• Perform light housekeeping, sweeping, and general property maintenance to maintain presentation standards.
• Review event layouts and verify room setups match event diagrams and client expectations.
• Identify and resolve setup discrepancies before guest arrival.
• Welcome planners, vendors, and clients upon arrival.
• Serve as the on-site venue resource throughout the event.
• Answer questions and provide guidance regarding venue operations and policies.

Work with catering teams, rental vendors, DJs, photographers, and planners day-of to help ensure smooth event execution.

• Communicate any facility concerns or event issues promptly to leadership.

Event Oversight

• Monitor venue spaces throughout events to maintain cleanliness and organization.
• Restock restroom supplies and empty trash as needed.
• Adjust lighting, climate controls, and venue ambiance throughout the event.
• Ensure outdoor spaces remain clean, safe, and guest-ready.
• Monitor venue policies, including music curfews and property guidelines.
• Perform regular property walks to identify maintenance concerns, safety hazards, or guest needs.

Closing Responsibilities

• Conduct final venue walkthroughs after each event.
• Secure buildings, doors, and venue access points.
• Inspect the property for damage, lost items, or maintenance needs.
• Ensure client belongings are returned to the appropriate party.

Clean and reset venue spaces, restrooms, and suites for the next event (alongside catering staff)

• Restock venue supplies and amenities.
• Prepare guest welcome items or other event materials for upcoming events.
• Report maintenance concerns, inventory needs, and event notes to management.

Qualifications

• Excellent customer service and hospitality skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently while managing multiple priorities.
• Comfortable interacting professionally with clients, vendors, and event staff.
• Ability to solve problems quickly and remain calm under pressure.
• Basic understanding of building operations and facility care is preferred.
• Comfortable using smartphones, tablets, and venue technology for access control and event information.

Physical Requirements

• Ability to walk and stand for extended periods.
• Ability to lift up to 30 pounds.
• Frequent bending, reaching, and climbing stairs.
• Ability to work both indoors and outdoors in varying weather conditions.

Schedule & Availability

Flexible schedule with availability to work as needed from a list of set dates, either opening or closing venue spaces.

Must be able to travel to company venues as assigned.

Compensation

This is a part-time hourly position. Pay rate range is $23-$25 per hour.

Additional Information

The purpose of this job description is to provide a general overview of the responsibilities and requirements of this position. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Employees may be assigned additional job-related tasks as needed to support business operations.